• How do I check the status of my live scan fingerprint submission?

To check the status of your submission click here. You will need your ATI number (bottom of your Request for Live Scan form) and Date of Birth in order to check the status. 

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• How much does a live scan cost?

The total price for the live scan consists of government fees as well as a rolling fee that Pocket Live Scan charges.  Please see applicable government charges here.

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• How long will the Live Scan fingerprinting take?

The live scan fingerprinting process takes approximately 10 to 15 minutes.

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• What do I need to bring?

To be live scan fingerprinted you will need to provide the following:

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1. Completed Request for Live Scan Service form for your specific need.

2. Valid California Driver’s License or ID Card*

3. Form of Payment (only Credit/Debit or Mobile Pay accepted).

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*If you do not have access to a valid California Driver’s License or ID Card see the following list of acceptable forms of ID.  ALL forms of identifications must be the original document. No photos or photocopies allowed!

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Primary ID

• State-issued driver’s license or State-issued ID

• U.S. Passport or U.S. Passport Card

• Federal Government Personal Identity Verification Card (PIV)

• Uniformed Services Identification Card

• Department of Defense Common Access Card

• Foreign Passport with Appropriate Immigration Document(s)

• USCIS-Permanent Resident Card (I-55I)

• USCIS-Employment Authorization Card (I-766)

• Federal, state, or local government agency ID card with photograph

• U.S. Coast Guard Merchant Mariner Card

• Canadian driver’s license ● SENTRI Card (Trusted Traveler Card)

• Foreign Consular ID Card (Matrícula Consular) - for child placement ONLY

• School Photo ID Card - for minors age 7 to 17 ONLY

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In the absence of a primary form of identification, applicants may provide at least two (2) secondary identification documents including:

• State Government Issued Certificate of Birth

• U.S. Tribal or Bureau of Indian Affairs Identification Card

• Native American tribal document

• Social Security Card

• Court Order for Name Change/Gender Change/Adoption/ Divorce

• Marriage Certificate (Government Certificate Issued)

• Draft Record

• School ID with photograph

• Certificate of Citizenship (N-560)

• Replacement Certificate of Citizenship (N-561)

• Certificate of Naturalization (N550)

• Replacement Certificate of Naturalization (N-570)

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Secondary Identification Data Support Documents
When validating the authenticity of secondary identification documents and forms, the data and information may be supported by at least two (2) of the following current documents:

• Utility Bill (Address)

• Jurisdictional Voter Registration Card

• Vehicle Registration Card/Title

• Paycheck Stub with Name/Address

• Jurisdictional Public Assistance Card

• Spouse/Parent Affidavit

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• How long will it take before results are received?

Your employer, or your organization should receive your live scan results within 7 to 10 days.

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• When will I receive my results?

You will NOT receive the results of your live scan fingerprints directly. They will be sent to the agency requesting your live scan fingerprints.

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• When will Pocket Live Scan receive my results?

Pocket Live Scan does NOT receive the results of the live scan. They will be sent to the agency requesting your live scan fingerprints.

 

• ​Can a live scan be used for multiple agencies?

No. If you recently had a live scan done for one agency, such as the purposes of certification, you cannot use the results of that live scan for another agency, such as an employer. Each live scan goes to the agency designated on the form ONLY, and any subsequent requests must be performed newly on an agency-by-agency basis. Attempting to use a live scan report such as a Record Review with multiple agencies in place of doing a new live scan is a misdemeanor and will land you with criminal charges.

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• I was given a rejection letter, what do I do?

If the California Department of Justice has sent you or your agency a letter indicating that  your fingerprints were rejected for poor quality, please follow the steps below. 

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1. Fill out a new Request for Live Scan form (BCIA 8016) and fill the OATI field with the Applicant Tracking Identifier (ATI) number listed on the rejection letter.

2. Bring the completed form, current valid photo ID, and the original Department of Justice rejection letter with you to the live scan location that performed your  original live scan application.

3. You will be re-fingerprinted at no charge.​

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​Please note: if you choose to go to a live scan location other than where  your original rejected live scan was done, you may be charged the rolling  fee of the new location.

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• Are there other live scan locations you can recommend? ​​

If we are unable to accomodate your request, there are other live scan locations in Sacramento county you can visit as an alternative.  ​

 

Please see the list here: https://oag.ca.gov/fingerprints/locations?county=Sacramento

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Pocket Live Scan is not affiliated with any of these locations. 

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